Shipping and delivery costs and times are outlined here.

Duties & Taxes

Deliveries outside of Australia, New Zealand, USA, Canada and Japan may be subject to local import fees or taxes. Fees and taxes are subject to the shipping policies within your country and are calculated through your local customs office.

The customer is solely responsible for any additional charges that may be incurred as a result of this. These fees or taxes will be charged through the courier service used and an order can only be received once the payment has been made.

Should a delivery be refused by the customer, the cost of the original order and return shipping cost will be charged to the customer and taken from any potential refund.

Please note, there may be a minimum order value for imported goods into your country. For any orders of larger value or size, we recommend checking the requirements with your local customs office. Please contact your local customs office for more information on any local policies.

No Avoidance

We cannot mark international orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.

All media and press enquiries are to be directed to info@thegraphiteline.com.

All media and press enquiries are to be directed to info@thegraphiteline.com.

Please email info@thegraphiteline.com to enquire about returning an artwork item.

If you wish to return an item from your order it must be arranged within 14 days of your Order Purchase Date. All items are inspected on arrival at our offices. THE GRAPHITE LINE will only provide you with a full refund of the product you purchased from us online if the product is:

  • Deemed faulty, not of acceptable quality, or unsafe; or
  • Does not match descriptions made on the site, or given to you by any THE GRAPHITE LINE representative.
Please also follow the guidance in the following section titled Damaged/Faulty Items Return Policy when considering a return of your Artwork product.

We reserve the right to modify this policy at any time, so please review it frequently.

 
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