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Shipping and Returns Policy

Shipping and delivery costs and times are outlined here.

Duties & Taxes

Deliveries outside of Australia, New Zealand, USA, Canada and Japan may be subject to local import fees or taxes. Fees and taxes are subject to the shipping policies within your country and are calculated through your local customs office.

The customer is solely responsible for any additional charges that may be incurred as a result of this. These fees or taxes will be charged through the courier service used and an order can only be received once the payment has been made.

Should a delivery be refused by the customer, the cost of the original order and return shipping cost will be charged to the customer and taken from any potential refund.

Please note, there may be a minimum order value for imported goods into your country. For any orders of larger value or size, we recommend checking the requirements with your local customs office. Please contact your local customs office for more information on any local policies.

No Avoidance

We cannot mark international orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.

Please note there is a $10 processing fee applied within the portal. For US, Canadian and Australian returns.

If you wish to return an item from your order it must be arranged within 14 days of your Order Purchase Date. All items are inspected on arrival at our offices. Please make sure your item(s) are:

  • Unwashed
  • Unworn
  • Original tags still attached

If your item meets this criteria, please complete the Returns Form and a team member will contact you with within 2 business days.

All returns will be issued a Store Credit (see below for more info)

THE GRAPHITE LINE will only provide you with a full refund of the product you purchased from us online if the product is:

  • Deemed faulty, not of acceptable quality, or unsafe; or
  • Does not match descriptions made on the site, or given to you by any THE GRAPHITE LINE representative.

Shipping and delivery costs and times are outlined here.

Duties & Taxes

Deliveries outside of Australia, New Zealand, USA, Canada and Japan may be subject to local import fees or taxes. Fees and taxes are subject to the shipping policies within your country and are calculated through your local customs office.

The customer is solely responsible for any additional charges that may be incurred as a result of this. These fees or taxes will be charged through the courier service used and an order can only be received once the payment has been made.

Should a delivery be refused by the customer, the cost of the original order and return shipping cost will be charged to the customer and taken from any potential refund.

Please note, there may be a minimum order value for imported goods into your country. For any orders of larger value or size, we recommend checking the requirements with your local customs office. Please contact your local customs office for more information on any local policies.

No Avoidance

We cannot mark international orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.

Please email info@thegraphiteline.com to enquire about returning an artwork item.

If you wish to return an item from your order it must be arranged within 14 days of your Order Purchase Date. All items are inspected on arrival at our offices. THE GRAPHITE LINE will only provide you with a full refund of the product you purchased from us online if the product is:

  • Deemed faulty, not of acceptable quality, or unsafe; or
  • Does not match descriptions made on the site, or given to you by any THE GRAPHITE LINE representative.
Please also follow the guidance in the following section titled Damaged/Faulty Items Return Policy when considering a return of your Artwork product.

Although a lot of care is made with the production and design of our products, we always want you to be happy with your purchase.

If you believe that an item you have received from THE GRAPHITE LINE is faulty, not of acceptable quality or unsafe, please email info@thegraphiteline.com with this information:

  • Photos that clearly show what you believe to be faulty about the product
  • Proof of purchase of the item

Any unclear photos and/or a proof of purchase that does not clearly show the date and the location of purchase will not be accepted.

Once we have received this information we will then process your request as quickly as possible to determine whether the product is faulty.


*Please note that not all issues are faults of the product. Some instances can be caused by general usage of the product or if the product has not been handled in accordance with the care instructions – and as a result, may not be determined as faulty.

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